{"id":1554,"date":"2025-07-28T12:49:42","date_gmt":"2025-07-28T12:49:42","guid":{"rendered":"https:\/\/unsaccobello.it\/?page_id=1554"},"modified":"2025-07-31T11:00:21","modified_gmt":"2025-07-31T11:00:21","slug":"domande-frequenti","status":"publish","type":"page","link":"https:\/\/unsaccobello.it\/en\/domande-frequenti\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1554\" class=\"elementor elementor-1554\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae927b8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"ae927b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a26424 elementor-widget elementor-widget-heading\" data-id=\"4a26424\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-490a1d6 elementor-widget elementor-widget-heading\" data-id=\"490a1d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Got questions about how the UnSaccoBello app works? Check out our most frequently asked questions below and find your answer.\n<br \/><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2352fb7 elementor-widget elementor-widget-heading\" data-id=\"2352fb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Can't find your answer? Contact our support team on the <a href=\"\/en\/assistenza\/\">Help page.<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1efc5d elementor-widget elementor-widget-spacer\" data-id=\"b1efc5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5208006 elementor-widget elementor-widget-ucaddon_post_accordion\" data-id=\"5208006\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_post_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Post Accordion -->\n\t\t<link id='font-awesome-css' href='https:\/\/unsaccobello.it\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/unsaccobello.it\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Post Accordion *\/\n\n#uc_post_accordion_elementor_5208006 *{\n  box-sizing: border-box;\n}\n\n#uc_post_accordion_elementor_5208006 em{\n  font-style: normal;\n}\n\n#uc_post_accordion_elementor_5208006 .uc_container .uc-heading{\n\tdisplay:flex;\n    align-items:center;\n\toverflow:hidden;\n\tcursor:pointer;\n  \n}\n#uc_post_accordion_elementor_5208006 .uc_container .uc_content{\n    display:none;\n    text-align:left;\n}\n\n#uc_post_accordion_elementor_5208006 .uc_content_inner_wrapper{\n   display:flex;\n}\n\n#uc_post_accordion_elementor_5208006 .uc_container .uc-heading span.ue_accordion_icon{\n\tdisplay:flex;\n    align-items:center;\n   \tjustify-content:center;\n    flex-grow:0;\n    flex-shrink:0;\n}\n#uc_post_accordion_elementor_5208006 .uc_ac_box.uc-item-active span.uc_dactive{\n\tdisplay:none;\n}\n\n#uc_post_accordion_elementor_5208006 .uc_ac_box:not(.uc-item-active) span.uc_active{\n\tdisplay:none;\n}\n\n#uc_post_accordion_elementor_5208006 .uc_container .uc_btn {\n    text-align: center;\n    display: inline-block;\n    text-decoration: none;\n    transition: ease-in-out all 0.25s;\n}\n\n#uc_post_accordion_elementor_5208006 .ue_post_image{\n  display:block;\n}\n\n#uc_post_accordion_elementor_5208006 .ue_post_image img{\n  display:block;\n  width:100%;\n}\n\n\n#uc_post_accordion_elementor_5208006 .ue-debug-meta{ \n  padding:10px;\n  border:1px solid red;\n  position:relative;\n  line-height:1.5em;\n  font-size:11px;\n  width:100%;\n}\n\n#uc_post_accordion_elementor_5208006 .ue-meta-data{  \n  display:flex;\n  flex-wrap: wrap;\n  line-height:1em;\n}\n\n#uc_post_accordion_elementor_5208006 .ue-grid-item-meta-data{\n      display:inline-flex;\n      align-items:center;\n}\n\n#uc_post_accordion_elementor_5208006 .ue-grid-item-meta-data a{\n  color:inherit;\n}\n\n\/* additional data css *\/\n#uc_post_accordion_elementor_5208006 .ue-meta-data{  \n  display:flex;\n  flex-wrap: wrap;\n  line-height:1em;\n}\n\n#uc_post_accordion_elementor_5208006 .ue-grid-item-meta-data{\n      display:inline-flex;\n      align-items:center;\n      width: auto;\n}\n\n#uc_post_accordion_elementor_5208006 .ue-grid-item-meta-data a{\n  color:inherit;\n}\n\n#uc_post_accordion_elementor_5208006 .ue-grid-item-meta-data-icon{\n  line-height:1em;\n}\n\n#uc_post_accordion_elementor_5208006 .ue-grid-item-meta-data-icon svg{\n  width:1em;\n  height:1em;\n}\n\n#uc_post_accordion_elementor_5208006 .ue-grid-item-category a{\n  display:inline-block;\n  position: relative;\n  z-index: 1;\n}\n\n\n\n\n<\/style>\n\n\n<div class=\"uc_material_accordion\" id=\"uc_post_accordion_elementor_5208006\" data-name=\"\" data-scroll=\"off\" data-offset=\"0\"  >\n    \t<div class=\"uc_container uc-items-wrapper\">\n        \t\n\t\t\n\n\n<div class=\"uc_ac_box uc-item-active\">\n  <div class=\"uc-heading uc_trigger\">    \n          <span class=\"fas fa-plus uc_dactive bbb ue_accordion_icon\"><\/span> \n      <span class=\"fas fa-minus uc_active bbb ue_accordion_icon\"><\/span>\n        <div class=\"uc_ac_box_title\">\n            \n      <em class=\"ue_heading_title\">I forgot my password. How can I reset it? <\/em>\n          <\/div>  \n  <\/div>\n  <div class=\"uc_content\" style='display:block;'>\n    <div class=\"uc_content_inner_wrapper\">\n        \n      <div class=\"ue_post_accordion_content_in\">  \n            \n          <div class=\"ue-meta-data\"> \n      \n            \n         \n         \n                \n                \n                \n                \n         \n  <\/div>\n                <div class=\"ue_post_text\"><p>To reset your password, simply open the app and tap \"Forgot password?\" below the orange \"LOG IN\" button.<\/p>\n<p>You will receive an email with a one-time authentication code (OTP) to enter on your phone and start the password reset process.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>    \n              \n   <\/div>\n  <\/div>\n\n     \n    \n  <\/div> \n<\/div>\n\n\n\n\n<div class=\"uc_ac_box\">\n  <div class=\"uc-heading uc_trigger\">    \n          <span class=\"fas fa-plus uc_dactive bbb ue_accordion_icon\"><\/span> \n      <span class=\"fas fa-minus uc_active bbb ue_accordion_icon\"><\/span>\n        <div class=\"uc_ac_box_title\">\n            \n      <em class=\"ue_heading_title\">Every time I open the app, I'm often asked to re-enter my username and password to log in. <\/em>\n          <\/div>  \n  <\/div>\n  <div class=\"uc_content\" >\n    <div class=\"uc_content_inner_wrapper\">\n        \n      <div class=\"ue_post_accordion_content_in\">  \n            \n          <div class=\"ue-meta-data\"> \n      \n            \n         \n         \n                \n                \n                \n                \n         \n  <\/div>\n                <div class=\"ue_post_text\"><p>The UnSaccoBello app keeps you logged in for 30 days, in compliance with current security regulations. Using the app every 2\u20133 weeks falls well within this window and should not trigger a new login request.<\/p>\n<p>The issue is therefore likely related to your phone's local environment. The most common causes are: automatic cleaner apps that delete session data, automatic device or app updates, or using the app on multiple devices.<\/p>\n<p>Please check for these issues, and if the problem persists, contact our support team.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>    \n              \n   <\/div>\n  <\/div>\n\n     \n    \n  <\/div> \n<\/div>\n\n\n\n\n<div class=\"uc_ac_box\">\n  <div class=\"uc-heading uc_trigger\">    \n          <span class=\"fas fa-plus uc_dactive bbb ue_accordion_icon\"><\/span> \n      <span class=\"fas fa-minus uc_active bbb ue_accordion_icon\"><\/span>\n        <div class=\"uc_ac_box_title\">\n            \n      <em class=\"ue_heading_title\">Can I share my cards with other users? <\/em>\n          <\/div>  \n  <\/div>\n  <div class=\"uc_content\" >\n    <div class=\"uc_content_inner_wrapper\">\n        \n      <div class=\"ue_post_accordion_content_in\">  \n            \n          <div class=\"ue-meta-data\"> \n      \n            \n         \n         \n                \n                \n                \n                \n         \n  <\/div>\n                <div class=\"ue_post_text\"><p><!-- wp:paragraph --><\/p>\n<p>SI! La nuova versione di UnSaccoBello ha introdotto la funzionalit\u00e0 inviti!\u00a0<br \/>Il proprietario della tessera pu\u00f2 invitare familiari o conoscenti ad utilizzare la tessera conferimenti. Come proprietario puoi gestire le persone invitate e revocarne l&#8217;utilizzo.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>    \n              \n   <\/div>\n  <\/div>\n\n     \n    \n  <\/div> \n<\/div>\n\n\n\n\n<div class=\"uc_ac_box\">\n  <div class=\"uc-heading uc_trigger\">    \n          <span class=\"fas fa-plus uc_dactive bbb ue_accordion_icon\"><\/span> \n      <span class=\"fas fa-minus uc_active bbb ue_accordion_icon\"><\/span>\n        <div class=\"uc_ac_box_title\">\n            \n      <em class=\"ue_heading_title\">Can I link multiple cards to my account? <\/em>\n          <\/div>  \n  <\/div>\n  <div class=\"uc_content\" >\n    <div class=\"uc_content_inner_wrapper\">\n        \n      <div class=\"ue_post_accordion_content_in\">  \n            \n          <div class=\"ue-meta-data\"> \n      \n            \n         \n         \n                \n                \n                \n                \n         \n  <\/div>\n                <div class=\"ue_post_text\"><p><!-- wp:paragraph --><\/p>\n<p>Yes! A registered UnSaccoBello user can have multiple disposal cards linked to their account. These can belong to different user codes.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Additional cards can be added from the \"My Cards\" section within \"My Profile\".<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>    \n              \n   <\/div>\n  <\/div>\n\n     \n    \n  <\/div> \n<\/div>\n\n        <\/div>\n   \t<\/div>\n\n\n<!-- end Post Accordion -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-701fa67 elementor-widget elementor-widget-spacer\" data-id=\"701fa67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Domande frequenti Hai dubbi sul funzionamento dell&#8217;App UnSaccoBello? Di seguito sono riportate le domande pi\u00f9 frequenti. Cerca la tua risposta. Non trovi la risposta? Contatta il supporto tecnico dalla pagina assistenza Posso condividere le mie tessere con altri utenti? No, le tessere possono essere associate a un solo account utente.Se desideri utilizzarle su pi\u00f9 dispositivi, \u00e8 necessario accedere all\u2019app con lo stesso account. \u26a0\ufe0f Attenzione: al momento \u00e8 possibile utilizzare l\u2019app su un solo dispositivo alla volta.Ogni nuovo accesso disconnette automaticamente l\u2019altro dispositivo collegato. Posso associare pi\u00f9 tessere al mio utente? Si! L&#8217;utente registrato su UnSaccoBello pu\u00f2 avere pi\u00f9 tessere conferimento associate. Queste possono essere di codici utente diversi. E&#8217; possible aggiungere ulteriori tessere dalla sezione &#8220;Le mie tessere&#8221; all&#8217;interno del &#8220;Il mio profilo&#8221;.<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1554","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/unsaccobello.it\/en\/wp-json\/wp\/v2\/pages\/1554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unsaccobello.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unsaccobello.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unsaccobello.it\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/unsaccobello.it\/en\/wp-json\/wp\/v2\/comments?post=1554"}],"version-history":[{"count":26,"href":"https:\/\/unsaccobello.it\/en\/wp-json\/wp\/v2\/pages\/1554\/revisions"}],"predecessor-version":[{"id":1692,"href":"https:\/\/unsaccobello.it\/en\/wp-json\/wp\/v2\/pages\/1554\/revisions\/1692"}],"wp:attachment":[{"href":"https:\/\/unsaccobello.it\/en\/wp-json\/wp\/v2\/media?parent=1554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}